Terms of Use
Please read these terms carefully before using the CastleFX website or services.
1. Acceptance of Terms
By accessing or using the CastleFX website at castlefx.com (the “Site”) or any services provided by Castle Currency Exchange Inc. (“CastleFX,” “we,” “us,” or “our”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree with any part of these Terms, you must not use the Site or our services.
These Terms constitute a legally binding agreement between you and Castle Currency Exchange Inc. Your continued use of the Site constitutes your ongoing acceptance of these Terms as they may be updated from time to time.
2. Description of Services
CastleFX provides currency exchange and international payment services, currency market guidance, educational content, and related consulting services for businesses. Our services include, but are not limited to:
- Currency exchange and conversion between currencies
- International payment processing and fund transfers
- Currency strategy subscription services (daily and weekly market guidance)
- Rate alert subscriptions
- Expert currency consulting sessions
- Educational workshops, webinars, and resource materials
- Live currency market charts and data tools
CastleFX operates as a registered money services business and is subject to applicable Canadian regulations, including requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
3. Eligibility
To use the Site or open an account with CastleFX, you must:
- Be at least 18 years of age
- Have the legal authority to enter into binding agreements on behalf of yourself or your organization
- Be a business or individual operating lawfully in your jurisdiction
- Not be located in, or a national of, any jurisdiction that is subject to applicable Canadian, US, or international sanctions
CastleFX reserves the right to refuse service to any person or entity at our sole discretion, including to ensure compliance with applicable anti-money laundering and know-your-customer requirements.
4. Account Registration
To access certain services, you must register for an account. By registering, you agree to:
- Provide accurate, current, and complete information as required during the registration process
- Maintain the security of your account credentials and notify us immediately of any unauthorized access
- Accept responsibility for all activities that occur under your account
- Not share your account credentials with any third party
As a registered money services business, CastleFX is required to verify the identity of account holders and may request documentation to satisfy our know-your-customer (KYC) obligations. Accounts may be suspended or closed if required information is not provided or if we have reason to believe that the account is being used for unlawful purposes.
5. Acceptable Use
You agree to use the Site and our services only for lawful purposes and in accordance with these Terms. You must not use the Site or services to:
- Engage in, facilitate, or conceal money laundering, terrorist financing, fraud, or any other illegal activity
- Violate any applicable local, provincial, national, or international law or regulation
- Transmit any material that is defamatory, offensive, or otherwise objectionable
- Attempt to gain unauthorized access to any part of the Site or any related systems
- Introduce malicious code, viruses, or disruptive software to the Site
- Collect or harvest any personal information about other users
- Use automated tools to scrape, crawl, or extract content from the Site without our express written permission
- Impersonate any person or entity, including CastleFX employees or representatives
6. Currency Exchange Services
All currency exchange and international payment transactions facilitated through CastleFX are subject to the terms of our Client Agreement, which you will receive upon account opening. In addition:
- Exchange rates quoted are indicative until confirmed in writing. Final rates are locked at the time of transaction confirmation.
- Transactions are subject to availability of funds, compliance review, and applicable regulatory requirements.
- CastleFX reserves the right to cancel or refuse any transaction where we have reason to believe it may violate applicable laws or regulations, or where required to do so by a regulatory authority.
- International transfers are subject to the laws and regulations of both the sending and receiving countries, which may affect timing and availability of funds.
- Currency exchange involves inherent risk. The value of currencies fluctuates and past rates do not guarantee future rates.
7. Subscriptions and Payments
Certain services, including Currency Strategy subscriptions and Rate Alert subscriptions, are offered on a recurring subscription basis. By subscribing:
- You authorize CastleFX and our payment processor (Stripe) to charge your payment method on a recurring monthly basis at the applicable subscription rate.
- Subscriptions renew automatically unless cancelled before the next billing date.
- You may cancel your subscription at any time through the subscription management portal. Cancellation takes effect at the end of the current billing period.
- Subscription fees are non-refundable except where required by applicable law.
- CastleFX reserves the right to modify subscription pricing with reasonable notice to subscribers.
Workshop and webinar registration fees, consulting session fees, and other one-time payments are processed securely through Stripe. Payment terms specific to each product or service will be presented at the time of purchase.
8. Intellectual Property
All content on the Site, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Castle Currency Exchange Inc. or its content suppliers and is protected by applicable Canadian and international intellectual property laws.
You may view and print pages from the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from the Site without our express written permission.
The CastleFX name, logo, and all related trademarks and service marks are the exclusive property of Castle Currency Exchange Inc. Nothing on the Site grants any license to use these marks without our prior written consent.
9. Disclaimers
The Site and all content are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Currency strategy and market guidance content, including all daily and weekly strategy subscriptions, rate alerts, webinars, workshops, and other market commentary, is provided for general educational and informational purposes only. It does not constitute financial advice, investment advice, or a recommendation to buy, sell, or hold any currency or financial instrument. Past market conditions and commentary do not guarantee future results. You should consult with a qualified financial advisor before making any significant financial decisions.
CastleFX does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or timeliness of any market data, rates, or other information displayed on the Site.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Castle Currency Exchange Inc. and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site or our services, including but not limited to loss of profits, loss of data, or currency exchange losses, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or in connection with these Terms or your use of the Site shall not exceed the greater of: (a) the amount you paid us in the three months preceding the claim, or (b) CAD $100.
Some jurisdictions do not allow the exclusion or limitation of certain types of liability, so the above limitations may not apply to you in full.
11. Indemnification
You agree to indemnify, defend, and hold harmless Castle Currency Exchange Inc. and its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Site or services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party rights.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, Canada. If you are using our services from outside Canada, you are responsible for compliance with local laws to the extent they are applicable.
13. Changes to These Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
14. Contact Us
If you have questions or concerns about these Terms of Use, please contact us:
- Castle Currency Exchange Inc.
- Phone: 888-956-2423
- Email: info@castlefx.com